Medical VA

Job Description:•Conduct utilization reviews to ensure patients receive appropriate care for their condition.•Collaborate with medical staff on client diagnosis, treatment length, and documentation.•Solve moderate to complex issues independently.•Professionally interact with customers and health care providers to resolve inquiries.•Gather feedback from patients regarding customer satisfaction•Handle inbound and outbound calls from patients and healthcare providers•Correspond with healthcare providers involved in primary care, nursing care and specialty care of patients to monitor progress and appropriateness of treatment•Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.•Update and manage electronic health records (EHR)/EMR•Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.•Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician. •Prepare and send reports, letters, and other necessary documents•Coordinate with labs, pharmacies, and other healthcare providers for patient needs• Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.Qualifications:•Bachelor's degree in medical fields or the pharmaceutical-related industry or at least 1 year of experience working in a healthcare account or related role•Amenable to work on night shift•Strong knowledge of medical terminology and procedures•Excellent communication and organizational skills•Strong ability to multitask, organize, and prioritize task•Proficiency in MS Office and EHR/EMR systems and ability to troubleshoot common technical issues•Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP•Comfortable in a fast-paced environment with a focus on continuous improvement.•Health Insurance Portability and Accountability Act(HIPAA)