Collections Relationship Manager

2 days ago

San Fernando, Central Luzon, Philippines beBeeCustomerEngagement Full time ₱250,000 - ₱500,000

Unlock the Power of Customer Engagement

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We put people at the heart of everything we do, making vacation ownership and travel membership accessible to everyone. Our dynamic and growing portfolio of resort, travel club, and lifestyle travel brands drives innovation and growth, keeping our work interesting and fun every day.

Every interaction is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. We strive to deliver excellence, have fun, celebrate together, and support one another in an inclusive environment.

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  • Negotiate and service high-volume outbound calls to customers, ensuring maximum customer satisfaction and minimizing complaints and escalations.
  • Provide accurate and well-informed information and advice to customers on all products and services.
  • Maximize recovery of arrears to ensure targets are met.
  • Maintain accurate and up-to-date records of actions taken, events, and account maintenance in collections and servicing systems.
  • Initiate follow-up on all accounts to ensure payment plans are fulfilled.
  • Comply with legislative and regulatory requirements, including ongoing training and testing.
  • Contribute to team meetings and forums to drive continuous improvement of collections and recovery strategies.
  • Achieve Key Performance Indicators and Targets on both an individual and departmental basis.
  • Perform account maintenance and administration as required.
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Key Position Qualifications

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  • Excellent time management and self-motivation skills.
  • Flexible and adaptable, with the ability to work in a fast-paced environment.
  • Intermediate level Microsoft Office skills.
  • Ability to negotiate, be patient, persevere, and show empathy to customers.
  • Experience in collections or customer service or sales call center environments.
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Benefits of Joining Our Team

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At Travel + Leisure Co., we value our employees and offer a range of benefits that make working here enjoyable. In an inclusive environment, you'll find opportunities to grow and develop your skills, as well as enjoy great rewards and recognition.

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