Quality Assurance Specialist
2 days ago
We are seeking an experienced Sentiment Supervisor to join our team at Addforce Human Resource Solution Inc. In this role, you will be responsible for developing and implementing quality assurance programs to ensure high-quality customer experience. You will lead the analysis of customer feedback through CSAT/DSAT scrubbing and deep dive analysis, and manage NPS/CSAT scores to drive business growth. Additionally, you will provide training and development opportunities for team members, collaborate with sales teams to drive blended account growth, and analyze data to identify areas for improvement and implement changes.
Required Skills and Qualifications:
- College Degree
- At least 2-3 years of work experience as Quality Supervisor developing and implementing quality assurance programs
- Must have experience in scrubbing and deep dive analysis for CSAT/DSAT
- CSAT/NPS Management experience
- Knowledge/Exposure as a Training
- Blended account experience
- Must have experience in Sales Account
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Quality Assurance Expert
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Quality Assurance Manager
6 days ago
Pasig, National Capital Region, Philippines ADDFORCE Human Resource Solutions INC Full timeAbout the RoleWe are seeking a highly skilled and experienced Quality Assurance Supervisor to join our team at ADDFORCE Human Resource Solutions INC.Key ResponsibilitiesDevelop and implement quality assurance programs to ensure high-quality service delivery.Lead deep dive analysis for CSAT/DSAT metrics to identify areas of improvement.Collaborate with...
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Quality Assurance Technician
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Production Quality Control Specialist
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Software Quality Assurance Specialist
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Manufacturing Coordinator
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Accounting Operations Manager
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Lead Software Quality Assurance Specialist
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Food Safety Expert
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Data Analyst Specialist
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Sentiment Analysis Lead
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Pasig, National Capital Region, Philippines Addforce Human Resource Solution Inc Full timeSentiment Supervisor ResponsibilitiesDevelop and implement quality assurance programs to ensure high-quality customer experience.Lead the analysis of customer feedback through CSAT/DSAT scrubbing and deep dive analysis.Mange NPS/CSAT scores to drive business growth.Provide training and development opportunities for team members.Collaborate with sales...
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Data Imaging Technician
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Purchasing Manager
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Procurement Specialist
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