Sentiment Analysis Lead

12 hours ago


Pasig, National Capital Region, Philippines Addforce Human Resource Solution Inc Full time

    Sentiment Supervisor Responsibilities

  • Develop and implement quality assurance programs to ensure high-quality customer experience.
  • Lead the analysis of customer feedback through CSAT/DSAT scrubbing and deep dive analysis.
  • Mange NPS/CSAT scores to drive business growth.
  • Provide training and development opportunities for team members.
  • Collaborate with sales teams to drive blended account growth.
  • Analyze data to identify areas for improvement and implement changes.


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