Technical Support Specialist for US Electronics

4 weeks ago


Pasig, National Capital Region, Philippines Neksjob Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Neksjob. This individual will be responsible for providing top-notch technical support to users, ensuring that their issues are resolved promptly and efficiently.

About the Role
  • Investigate and resolve user problems with computer software and hardware in a timely manner.
  • Field support calls, chat, and email inquiries from users regarding software programming, connectivity, printing, and similar concerns.
  • Collaborate with other staff to research and resolve complex problems.
  • Consult with users to determine steps taken to identify and resolve issues.
  • Apply knowledge of computer software, hardware, and procedures to solve problems.
  • Guide users through diagnostic and troubleshooting processes.
  • Maintain knowledge of technology innovations and trends.
Requirements and Qualifications

To be successful in this role, you should possess:

  • Strong problem-solving skills and ability to work independently.
  • Excellent communication and interpersonal skills.
  • Knowledge of computer software, hardware, and procedures.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer

Neksjob offers a competitive salary of $60,000 - $80,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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