Business Solutions Specialist
1 day ago
Career Professionals, Inc. is seeking a highly skilled Business Solutions Specialist to join our team.
Company OverviewWe are a leading provider of innovative solutions, dedicated to delivering exceptional results to our clients.
Job Responsibilities- Business Requirements Gathering: Perform business requirements gathering from external and internal stakeholders using elicitation techniques, ensuring proper documentation using Infomax-approved templates and forms.
- Requirements Documentation: Create business requirements documentation and system specifications that drive product development and implementation.
- Client Support: Review, analyze, and evaluate client's requirements to implement systems solutions that support their business processes.
- Functional Specifications: Create functional specifications provided by internal and external stakeholders for Infomax developed products and services.
- Process Flow Management: Create process flow charts/diagrams to provide a visual overview of tasks and relationships in a business process.
- Liaison Role: Function as a liaison between business users and the technical team.
- Software Design Collaboration: Participate in software design collaboration sessions with Solutions Architect and Development teams to define software functionalities and enhancements of Infomax developed products and services.
- Product Management: Manage development of Infomax developed products and services, features, and enhancements aligned with each product's roadmap.
- Schedule Coordination: Coordinate activity schedules and user acceptance to project delivery team and external clients.
- Project Scoping: Formulate project scoping and pricing of services for project implementation of different packaged solutions proposed to external clients.
- Cost Monitoring: Document project actualization costs to ensure they stay within budget and alert Team Lead when actual costs are about to exceed estimated costs.
- Risk Assessment: Lead Risk Assessment sessions with Project team to identify risks, ensure mitigating plans are solid, and take responsibility for follow through of proposed mitigating plans for each assigned project.
- Build Package Validation: Consolidate & Validate Build Packages and Patches endorsed by QA for proper commercial versioning and documentation, and handover to implementation team.
- Software Issue Monitoring: Monitor software issues of Infomax developed products and services handled by the Support team from problem reporting to resolution.
- Post-Project Meetings: Conduct Post-Project Meetings with project team to discuss project aspects, lessons learned, what was done well, and what can be improved on.
- Issue Resolution: Ensure all issues encountered during Project Implementation Phase are properly addressed and resolved in a timely manner.
- User Checkpoints: Conduct regular checkpoints/meetings with business users to ensure issues are appropriately addressed.
- Tech Research: Research new technologies for improving usage of marketed products and applications, as well as enhancing existing packaged solutions for clients.
- Prioritization Collaboration: Participate in collaboration sessions with Solutions Architect and Development teams to discuss prioritization of software functionalities and enhancements of Infomax developed products and services.
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