Network Administrator

9 hours ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Company Overview: BEST CAREERS AND OPPORTUNITIES is a leading provider of innovative solutions and services to clients worldwide. Our mission is to deliver exceptional results through dedication, hard work, and commitment to excellence.

Job Description: We are seeking an experienced Administrator to join our team. The successful candidate will be responsible for resolving, maintaining, and managing clients' software, hardware, and network-based issues as per defined SLA's, ensuring client satisfaction.

Key Responsibilities:
  • Timely response to all tickets raised by the end-user.
  • Solving service requests while maintaining quality parameters.
  • Custodian of clients' network/server/system/storage/platform/infrastructure and equipment to ensure proper functioning and upkeep.
  • Tracking number of tickets raised (dial home/email/chat/IMS), ensuring right solutioning as per defined resolution timeframe.
  • Performing root cause analysis of tickets and creating an action plan to resolve problems, ensuring client satisfaction.
  • Providing acceptance and immediate resolution to high-priority tickets/service.
  • Installing and configuring software/hardware requirements based on service requests.
  • Maintaining 100% adherence to timeliness as per priority of each issue, to manage client expectations and ensure zero escalation.
  • Providing application/user access as per client requirements and requests to ensure timely solutioning.
  • Tracking all tickets from acceptance to resolution stage as per resolution time defined by the customer.
  • Maintaining timely backup of important data/logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction.
  • Coordinating with on-site team for complex problem resolution and ensuring timely client servicing.
  • Reviewing log which Chat BOTS gather and ensuring all service requests/issues are resolved in a timely manner.


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