Remote Support Specialist

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,200,000

Are you looking for a challenging and rewarding career in customer service?

Job Description

We are seeking a skilled and dedicated Remote Customer Service Agent to join our team. As a Remote Customer Service Agent, you will be responsible for providing exceptional customer service to clients across various industries.

You will be handling inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving, researching and retrieving information across systems to support customer needs, accurately documenting interactions and process claims, guiding customers through options to find the best solutions, following scripts, policies, and procedures while using available resources, protecting customer privacy and handling sensitive information appropriately, escalating complex issues to the appropriate team members, staying current with training, updates, and program knowledge, maintaining consistent attendance and adhering to scheduling requirements.

Required Skills and Qualifications

  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits

We offer a competitive compensation package that includes:

  • HMO Coverage plus a dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000, giving you easier access to quality care
  • Free meal during training
  • Career growth and learning

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