Customer Service Director
1 week ago
At Cobden & Carter International, we are seeking a seasoned Customer Service Director to join our team. This is an urgent hiring opportunity for a night shift role based in Quezon City.
Job Summary:
The Customer Service Director will be responsible for managing customer relationships and ensuring exceptional service delivery. To succeed in this role, you will need at least 2-3 years of relevant work experience as a Quality Assurance Manager in a BPO Company and a Bachelor's degree.
About the Role:
This is a full-time position with a salary range of PHP 120,000 - PHP 180,000 per year, depending on experience. The successful candidate will be expected to work onsite in Quezon City and adhere to a night shift schedule.
Responsibilities:
- Manage customer complaints and issues effectively
- Develop and implement quality service standards
- Lead a team of customer service representatives
- Maintain accurate records and reports
Requirements:
- Bachelor's degree
- At least 2-3 years of relevant work experience as a Quality Assurance Manager in a BPO Company
- Excellent communication and leadership skills
Recruitment Process:
- Paperscreening/ Phonescreening
- Recruitments Interview
- Assessment
- 1st Hiring Managers interview - if passed HM1 profile review
- 2nd Hiring Manager's Interview - if passed HM1
- 3rd Hiring Managers interview - if passed HM2
- Job Offer
We offer:
- A competitive salary range of PHP 120,000 - PHP 180,000 per year
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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