Strategic Transformation Consultant

2 days ago

Quezon City, National Capital Region, Philippines beBeeExcellence Full time ₱2,000,000 - ₱3,000,000
Operational Excellence Specialist

As a strategic and tech-savvy Operational Excellence Specialist, you will support our journey toward a more agile, data-driven, digital, and customer-centric organization. This role focuses on identifying and implementing innovative solutions that streamline operations, enhance customer experience, and future-proof our business in a rapidly evolving insurance landscape.

  • Streamline core insurance processes (e.g., underwriting, claims, policy administration, customer service) using Lean, Six Sigma, and Agile methodologies.
  • Identify inefficiencies and design scalable solutions to improve turnaround times, reduce costs, and enhance service quality.
  • Develop and track KPIs to measure operational performance and transformation impact.
  • Evaluate and implement emerging technologies such as AI/ML for risk assessment, RPA for claims automation, and other digital solutions to optimize policy verification.
  • Collaborate with IT, COEs and business teams to pilot and scale digital initiatives across the insurance value chain.
  • Stay abreast of Insurtech trends and regulatory developments to inform innovation strategies.
Business Intelligence & Insight Generation
  • Leverage data analytics tools to uncover insights from customer behavior, claims trends, and operational data.
  • Build dashboards and visualizations to support data-driven decision-making across departments.
Transformation Management & Stakeholder Engagement
  • Support change initiatives to ensure smooth adoption of new technologies and processes.
  • Facilitate workshops to identify improvement opportunities and align stakeholders.
  • Help build transformation capabilities across the organization.
Qualifications
  • Bachelor's degree in Business, Information Systems, or related field
  • 3–5 years of experience in operational excellence, transformation, or digital innovation within the insurance or financial services industry.
  • Strong understanding of insurance operations and regulatory environment.
  • Familiarity with emerging technologies relevant to insurance (e.g., AI, RPA, IoT, OCR, and Blockchain).
  • Proficiency in data tools such as Power BI, Tableau, SQL, or Python.
  • Certifications in Lean Six Sigma, Agile, or project management (e.g., PMP) are a plus.
Preferred Skills
  • Experience with insurance processes and platforms
  • Experience in agile project delivery and digital solution deployment.
  • Knowledge of customer journey mapping and experience design and automation opportunity assessment in insurance.
  • Familiarity with Power Platform suite of tools (Power BI, Canvas Apps, Power Automate)
  • Understanding of regulatory compliance and data privacy in insurance.
Benefits
  • Empowerment to learn and grow the career you want.
  • Flexible environment where well-being and inclusion are valued.
  • Global team supporting innovation and growth.

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