Customer Service Associate
3 days ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Neksjob Philippines. As a key member of our retail account team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Take inbound calls from customers and respond to their inquiries and concerns in a timely and professional manner.
- Assist customers with purchases and returns, ensuring a seamless and satisfying experience.
- Provide customers with updates on their orders and escalate any issues that may arise.
- Log call details and update customer information in our system, maintaining accurate and up-to-date records.
- Adhere to company policies and procedures at all times, upholding the highest standards of customer service and professionalism.
- High school diploma or equivalent required; no prior work experience necessary.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Strong problem-solving skills and ability to think critically in a fast-paced customer service setting.
- Proficiency in using computer systems and software applications, with the ability to learn new systems quickly.
At Neksjob Philippines, we offer a range of benefits and opportunities for growth and development, including:
- Exciting performance bonuses and account-specific allowances.
- Career advancement opportunities and the chance to promote within the company.
- Comprehensive healthcare benefits and a supportive work environment.
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Customer Service Associate
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