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Retail Operations Manager

1 week ago

Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time
Job Description

This key position acts as second-in-command to the Store Manager, overseeing daily store operations to ensure smooth and effective execution. The role involves motivating team members, managing resources, undertaking administrative tasks, monitoring inventory levels, cash management, and developing store strategies to achieve sales targets and operational efficiencies.

Key Responsibilities:

  1. Trains and develops store staff to enhance their skills and performance
  2. Completes necessary paperwork for store operations
  3. Handles customer complaints and resolves disputes in a fair and timely manner
  4. Monitors financial statements and budget for the store
  5. Suggests promotional events to drive sales and engagement
  6. Provides daily direction and communication to staff to address customer concerns efficiently
  7. Recommends process improvements to enhance store operations
  8. Provides regular feedback and mentoring to team members to improve their performance
  9. Supports employees with work and personal problems, offering coaching, counseling, and problem-solving
  10. Addresses disciplinary and performance issues according to company policy

Requirements:

  1. Demonstrates strong leadership and coaching skills
  2. Possesses passion for excellence and customer satisfaction
  3. Must have proven ability to motivate, coach, and develop people
  4. Excellent communication and influencing skills
  5. Commercially sound with a good understanding of profit and loss accounting
  6. Team player with focus on team success and individual performance
  7. Results-driven, process-oriented, solution-oriented, and sound decision-maker
  8. Ability to work weekends and holidays
  9. Strong customer traffic management skills
  10. Capacity to work in fast-paced, stressful environments