
Customer Service and Claims Resolution Expert
1 day ago
We are seeking a skilled and detail-oriented Claims Resolution Specialist to join our team.
This role involves investigating and resolving customer claims related to branded merchandise, working closely with internal departments to gather relevant information, identify root causes, and determine the best course of action.
Key Responsibilities:
- Manage and investigate incoming customer claims, ensuring timely and effective resolution.
- Communicate with customers professionally and empathetically throughout the claims process.
- Coordinate and process claims resolutions, including product reprints, credits, refunds, replacements, or discounts.
- Maintain accurate documentation of all claims, outcomes, communications, and resolution actions within internal systems.
Requirements
- A minimum of 2 years of experience in customer service, claims resolution, or order investigation.
- Strong analytical and investigative skills.
- Excellent verbal and written communication abilities.
- Ability to handle sensitive situations with professionalism and empathy.
About This Opportunity
This is an excellent opportunity for individuals who thrive in fast-paced environments and possess strong problem-solving skills. As a Claims Resolution Specialist, you will play a vital role in ensuring customer satisfaction and driving business growth.
Why Choose Us
We pride ourselves on providing a supportive and inclusive work environment that fosters growth and development. Our team is dedicated to making hiring easy and helping businesses find top talent.
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