Auto Glass Claims Manager

1 day ago


Pulong Santa Cruz, Calabarzon, Philippines beBeewarranty Full time ₱600,000 - ₱1,200,000

At WindshieldHUB, we're dedicated to delivering exceptional service and maintaining the highest standards of safety and workmanship. As a leading nationwide auto glass replacement and repair company, we're seeking an experienced Warranty Specialist to join our team remotely.

Job Overview

This role is focused on managing and adjudicating vehicle warranty claims related to auto glass services. You'll be the primary point of contact for customers experiencing issues after their auto glass service and will coordinate with our technicians to ensure warranty work is performed promptly and to company standards.

Key Responsibilities
  • Handle incoming warranty claims strictly related to auto glass, including water leaks, air leaks, molding issues, and possible cracks (excluding new damage).
  • Communicate directly with customers to assess concerns, explain warranty coverage, and set proper expectations.
  • Work with technicians to coordinate inspections, repairs, and follow-ups on warranty cases.
  • Investigate each claim thoroughly by reviewing job history, technician notes, photos, and customer-provided documentation.
  • Approve or deny warranty claims in accordance with company policies, always protecting the company's interests and ensuring fair, consistent decisions.
  • Document all interactions and outcomes accurately in our CRM system.
  • Manage escalated cases and sensitive customer situations with professionalism and clarity.
  • Educate customers about warranty coverage, exclusions, and procedures.
Requirements
  • Minimum 5 years' direct experience handling vehicle warranty claims in the automotive service industry is REQUIRED.
  • Experience in the auto glass industry is a strong plus.
  • Proven expertise in adjudicating warranty claims, reviewing supporting evidence, and communicating clear decisions.
  • Excellent verbal and written communication skills in English; able to interact confidently with customers and technicians.
  • Strong decision-making skills with the ability to balance customer satisfaction with company policies.
  • Highly organized, detail-oriented, and able to manage multiple claims simultaneously.
  • Proficient in CRM software and remote communication tools.
  • Must have a reliable internet connection and a quiet, professional work environment.


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