
Proactive Collections Professional
1 day ago
A dynamic professional sought to proactively manage delinquent accounts, contact customers to secure payments, and negotiate repayment terms.
The ideal candidate will have a minimum of 3-5 years collections experience with no more than a 3-month gap in recent employment. Proficiency in CRM and call center systems is required, along with an acute attention to detail.
Key Responsibilities:
- Contact customers via phone or email to resolve past-due accounts and secure payments
- Determine reasons for delinquency and negotiate payment plans or full settlements
- Update customer accounts accurately using CRM tools
- Follow established guidelines to recommend appropriate collection remedies
- Explain delinquency consequences and develop repayment schedules
Benefits:
- Night differential pay to maximize earnings
- HMO coverage with free dependent upon regularization
- Permanent Work-from-Home arrangement
- Salary Advance Program through our banking partner
- Unlimited upskilling through Emapta Academy courses
- Free access to office gyms and physical fitness trainer
- Exclusive Lifestyle perks
- Total of 20 annual leaves at discretion
Requirements:
- Minimum 1 year of remote work experience
- Experience managing 120+ days delinquent accounts
- Strong negotiation and problem-solving skills
- Excellent communication skills with English proficiency
- Familiarity with underwriting loans, financial statements, or payroll processes
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