Revenue Collections Specialist
2 days ago
We are seeking a highly motivated and detail-oriented Revenue Collections Specialist to join our team. In this role, you will play a crucial part in securing revenue generated by our sales organization and building strong relationships with customers.
Your primary goal is to foster positive interactions and maintain ongoing relationships with customers to drive revenue. To achieve this, you will need to be resourceful, work well independently, and be a team player.
Main Responsibilities:- Contact business-to-business (B2B) customers via phone, email, or fax to discuss outstanding invoices and billing issues.
- Manage a portfolio of 300-600 customer accounts, focusing on Canadian and US territories.
- Develop and maintain relationships with customer accounts and champion our receivable policies.
- Work closely with internal sales representatives to proactively troubleshoot payment issues, such as invoicing, pricing, and product/service issues.
- Document and track collections activity using monthly aging reports.
- Manage individual and departmental monthly receivable targets.
In return for your hard work, we offer a range of benefits and opportunities for career growth, including a great place to work certification, premium HMO, holistic employee experience, rewards, and incentives, and career advancement opportunities.
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