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High Availability Operations Analyst

1 week ago

Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full time

Join weSource Management Consultancy Firm as a High Availability Operations Analyst and contribute to the success of our organization. As a critical member of our operations team, you will be responsible for ensuring the highest level of service availability for our clients.

About the Role

The Major Incident Management Analyst plays a crucial role in our incident management process, working closely with cross-functional teams to resolve major incidents efficiently. This requires excellent communication skills, strong analytical abilities, and the capacity to work under pressure.

Key Accountabilities
  • Monitor system alerts, customer reports, and internal notifications for potential major incidents.
  • Prioritize incidents based on their severity, potential impact, and urgency.
  • Collaborate with technical teams to develop strategies for resolving major incidents quickly.
  • Communicate regularly with stakeholders about the status of major incidents, providing updates on impact, current status, and estimated time to resolution.