Alert Triage Analyst
1 week ago
Job Qualification/s:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Previous experience in a Security Operations Center (SOC) or similar monitoring environment.
- Basic knowledge of networking concepts, cybersecurity threats, and incident response principles.
- Familiarity with intrusion detection/prevention systems (IDS/IPS), firewalls, and endpoint security tools.
- Understanding of log analysis and threat intelligence techniques.
- Strong analytical and problem-solving skills.
- Familiarity with Jira ticketing systems.
- Effective communication skills
- High attention to detail and a proactive approach to security and systems monitoring.
- Willing to work on a required shift, including evenings, weekends, and holidays, depending on business needs.
- Probationary Employment
Key Responsibilities:
- Continuously monitor system alerts from various sources
- Assess alert severity and determine whether it requires immediate action, further investigation, or escalation.
- Identify patterns and trends in alerts to detect potential security incidents or system issues.
- Perform initial triage and validation of alerts to rule out false positives.
- Gather relevant data, correlate information, and document findings.
- Ensure established protocols are followed
- Maintain accurate records of all analyzed alerts, triage steps, and resolution.
- Monitoring of servers and network availability.
- Incident ticket handling and updating on the ticketing tool.
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