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IT Support Team Lead

1 week ago

Pasig, National Capital Region, Philippines Inspiro Full time
Job Description:

As a Technical Support Manager at Inspiro, you will be responsible for overseeing the technical support team and ensuring that all technical issues are resolved efficiently and effectively. Your primary goal is to provide exceptional customer service and ensure that our clients receive timely and effective support.

Key Responsibilities:
  • Supervise and manage the technical support team to ensure that all technical issues are resolved in a timely and efficient manner.
  • Develop and implement processes and procedures to improve technical support services and ensure that they meet or exceed client expectations.
  • Collaborate with other departments to ensure seamless integration of technical support services with other business functions.
  • Provide coaching and training to technical support staff to enhance their skills and knowledge.
  • Conduct regular performance evaluations and provide feedback to technical support staff.


Requirements:

To be successful in this role, you must have:
  • A bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 3 years of experience in technical support management or a related field.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
  • Familiarity with ITIL framework and industry-standard technical support tools.


What We Offer:

As a Technical Support Manager at Inspiro, you will have the opportunity to work with a dynamic and growing company that values innovation and excellence. You will be part of a talented team of professionals who share your passion for delivering exceptional customer service. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth and development.