Customer Support Team Lead

2 weeks ago


Pasig, National Capital Region, Philippines ADAMCO Full time
Job Description:

The Technical Service Director is responsible for delivering high-quality service that generates revenue. This includes handling technical support, warranty repairs, service proposals, and job cost estimation.

The role also involves managing manpower allocations, preparing reports, and tracking progress on service tasks to ensure smooth operations and client satisfaction.

The successful candidate will be a problem solver and a good communicator, with a strong understanding of mechanical engineering principles and industry standards.

  • Responsible for service fee generation, maximizing manpower utilization for both internal and external services
  • Handle warranty claims, prepare material quality reports, verify warranty coverage

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