Global HR Support Specialist

1 day ago

Cainta, Calabarzon, Philippines beBeeSpecialist Full time $60,000 - $80,000

Job Summary:

This role is ideal for a highly skilled and organized professional who can provide exceptional support to employees across various industries. As an HR Operations specialist, you will be the primary point of contact for employee inquiries, transactions, and policy-related matters.

Responsibilities

  • Respond promptly to employee calls, chats, and tickets with excellent communication skills, ensuring that their queries are resolved efficiently and effectively.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit/termination, and leave of absence on Workday.
  • Create/refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) for completing employee transactions accurately and in a timely manner.
  • Work closely with onshore partners to receive comprehensive training on all employee queries, enabling you to provide expert guidance and support.
  • Develop a repository for out-of-scope queries and undergo training to shift these Tier 1 queries into our system, transferring relevant Tier 2 transactions to designated leads or onshore counterparts according to established processes.

Qualifications:

  • Bachelor's degree holder
  • At least one year of experience in an HR Helpdesk role, delivering services preferably from a shared service center environment
  • Proficiency in working with HR ATS and workflow systems (ServiceNow, Zendesk, BambooHR, etc.)
  • Open to working in US shifts

Why Choose Us?

  • Competitive compensation package
  • Career growth opportunities
  • Supportive work environment
  • Exciting career prospects

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