Award-Winning Customer Service Role

3 days ago

Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱100,000 - ₱120,000

Customer Support Specialist

MCI is a leading Business Process Outsourcing company specializing in delivering tailored solutions to meet diverse client needs.

We're hiring Customer Support Representatives to support inbound customer service, help desk, and back-office operations for commercial clients and public sector programs.

This role involves handling inbound inquiries, assisting with product and process-related questions, and troubleshooting basic technical issues while representing recognized brands.

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities
  • Handle inbound and outbound calls in a courteous and professional manner.
  • Resolve customer issues using first-call resolution strategies.
  • Research and coordinate with internal departments to resolve inquiries.
  • Accurately document customer interactions and claims in CRM systems.
  • Use internal knowledge bases and training to answer questions confidently.
  • Follow required scripts, policies, and confidentiality protocols.
  • Escalate complex issues to supervisors when needed.
  • Stay current on program updates through training and team meetings.
  • Meet attendance and schedule requirements.
Candidate Qualifications

We encourage all positive and driven applicants to apply.

The ideal candidates possess excellent communication skills, strong problem-solving abilities, and the following qualities:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Ability to type 20+ words per minute.
  • Familiarity with Microsoft Office Suite and Windows operating systems.
  • Reliable and punctual with strong time management skills.
  • Strong conflict resolution, customer service, and problem-solving skills.
  • Able to multi-task and work independently.
  • Team-oriented with a positive mindset.
  • Comfortable in a fast-paced environment.
Benefits

We offer competitive compensation packages, HMO coverage, dental benefits, and opportunities for growth and promotion.

You can expect rewards such as free meals during training, career growth opportunities, and performance bonuses.

Our goal is to provide a supportive environment that fosters employee growth and development.

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