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Customer Service Representative

2 weeks ago

Cebu City, Central Visayas, Philippines TDCX PH Full time ₱220,000 - ₱280,000 per year

TDCX PH is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.

Job summary:
  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Expected salary: ₱22,000 - ₱28,000 per month

Job Highlights:

  • One-day processing when you apply onsite*

  • Chance to win 1 of 10 resort vouchers worth 10K, or a Vespa S125 motorcycle

  • Up to 30% Monthly Performance Incentives – your hard work is rewarded

  • HMO & Life Insurance from Day 1

  • Up to 25 Paid Time-Off credits

  • Performance-based Merit Increases and Milestone Rewards for employees expanding their tenure

  • Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employees

Enjoy instant rewards of up to ₱2,000 in egcs when you apply onsite at 10F HM Tower, IT Park, Cebu every Mon-Fri from 10:00 AM to 6:00 PM*

Here's how:

  1. Hit "Apply Now" to reserve your slot.

  2. Show up with at least one (1) valid government-issued photo ID and a soft copy saved on your phone for verification purposes.

  3. Declare "JORA" as your application source.

*New Hire Raffle and Milestones promos are for select May classes only. Terms and conditions apply.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives

  • Comprehensive medical, insurance, or social security coverage

  • World-class workspaces

  • Engaging activities and recognition programs

  • Strong learning and development plans for your career growth

  • A positive culture for you to #BeMore at work

  • Easy-to-locate area with direct access to public transport

  • Flexible working arrangements

  • Be coached and mentored by experts in your field

  • Join a global company, winner of hundreds of industry award.

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

  • Positively and professionally handle and resolve customer account and booking concerns through email/phone/chat to customers

  • Quickly assess a situation, gather information, and provide a solution that meets the customer's needs

  • Investigate issues that arise and determine the appropriate course of action that may include reviewing reservation details, contacting hosts or guests, and working with other teams within the organization

  • Accurately capture information, update records, and escalate issues when necessary

Who are we looking for?

  • High School Graduate

  • Must have at least 6 months of BPO experience

  • Preferably with blended customer service experience (voice and non-voice)

  • Strong verbal and written English communication skills

  • Positive, self-motivated and energetic

  • Amenable to work rotating shifts

  • Can work in Cebu IT Park, Cebu City

About TDCX

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.