Telesales Executive

The TeleSales Executive is the first point of contact for potential clients, helping to move leads from initial interest to consultation. Their role is crucial in converting leads and ensuring the process runs smoothly, which directly affects the company's success in meeting consultation and enrollment goals. They focus on building relationships, communicating clearly, and staying organized to create a positive experience for the client. By continuously improving their approach and collaborating with others, they make sure the client journey is smooth, efficient, and effective.

RESPONSIBILITY:

1. Lead Engagement and Conversion

• Achieve a 60% conversion rate from leads to attending consultations.

• Follow a structured contact process for each lead:

1. Email → SMS → Call → Call → Call.

2. Call each lead a minimum of three times per day at different times (e.g., early morning, after lunch, or late afternoon) to maximize connection opportunities.

3. Prioritize email communication for leads with invalid phone numbers.

• Collect CVs from leads prior to consultations to ensure a productive session.

• Develop strategies to improve response rates, including enhancing call scripts, leveraging multiple communication channels, and identifying the most effective times to contact leads.

• Ensure all required documentation is collected and submitted before the consultation.

2. Post-Contact Follow-Up and Notes

• Encode detailed notes in the CRM after contacting the lead, including all relevant information gathered during the interaction.

• Update the lead's status (Hot, Warm, Cold) and apply relevant tags based on their engagement level and readiness.

• If the lead books an appointment, create a task in the CRM to notify the Counsellor and ensure timely follow-up.

3. Pre-Appointment Reminders

• Call leads one day prior to confirm their appointment and provide reminders about the consultation.

• Verify that the lead has submitted their CV and other required documents prior to the appointment.

• Notify the Counsellor of the upcoming appointment and liaise on any updates or changes.

• Follow up with the Counsellor on any leads who fail to attend and strategize next steps to re-engage them.

4. CRM Management and Client Complaints

• Maintain accurate and up-to-date client records in the CRM, including contact history, preferences, and follow-up tasks.

• Manage client complaints through the CRM, ensuring timely resolution and escalating unresolved issues as needed.

5. Performance Management

• Monitor and achieve individual telesales targets, including the 60% booked-to-attending consultation conversion rate and CV submission rates.

• Regularly review personal performance metrics and adjust strategies to meet objectives.

• Submit reports on lead quality, response rates, and strategies to improve booked-to-attended consultation ratios.

6. Collaboration on Sales Strategies

• Work closely with the marketing team to align telesales strategies with ongoing promotional campaigns.

• Provide feedback on lead quality and suggest improvements for lead generation efforts.

7. Reporting and Performance Tracking

• Submit detailed reports on sales performance, lead conversion rates, and strategies to improve booked-to-attended consultation ratios.

• Highlight patterns, challenges, and recommendations in performance reports for management review.

8. Training and Development

• Attend training sessions on communication, objection handling, and CRM usage.

• Stay updated on company services and industry trends to improve engagement strategies.

Schedule:

8am - 4pm

Pay: 30K

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