Contact Centre Agent

1 day ago

Bacoor, Calabarzon, Philippines beBeeCustomerSupport Full time ₱2,461,500 - ₱4,112,520
Customer Support Role

This is a unique opportunity to be the first point of contact for our clients, owning customer communications from initial request through to resolution.

We are looking for an individual who will play a key role in scaling our support function, maintaining knowledge base resources, improving processes, and collaborating closely with teams across the business.

Key Responsibilities
  • Be a product expert in all areas, becoming an encyclopedia of knowledge about how our system works and what it is capable of.
  • Own customer communications and issues from initial contact until resolution, supporting via intercom and occasional phone conversations.
  • Collect customer feedback and influence the direction of our product.
  • Identify issues and engage with the development team to escalate bugs, solve problems, or obtain missing information.
  • Develop and improve processes to scale support with the growing business.
  • Create and maintain internal and customer-facing documentation such as knowledge base articles.
  • Work closely with account managers, retention and implementation, marketing teams.
Required Skills and Qualifications
  • Previous experience in a customer support role.
  • Proficiency with various software systems such as zapier, slack, zoom, loom, client success, google work, atlassian, intercom.
  • Good written and oral communication skills for creating professional documents and presentations.
  • Good time management and organisational skills.
  • Ability to listen to concerns and handle criticism without taking it personally.
  • Engage in robust and articulate dialogue while maintaining an open mind.
  • Ability to work autonomously and as part of a team.
Benefits
  • Competitive salary and employee stock options.
  • Health, dental, vision benefits.
  • Education allowance and professional development funding.
  • Flexible working options and home office support.
  • Employee recognition and wellness programs.
Who We Are

We are a global organisation in hyper growth mode. We offer a collaborative, open, and transparent culture.

We provide employment and recruitment accommodations during the recruitment process.

Accessibility and accommodation during recruitment is available.

Equality is a fundamental value. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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