Data Support Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeeData Full time ₱400,000 - ₱600,000
Job Description

We are seeking an experienced Data Support Specialist to join our team. The successful candidate will play a key role in ensuring the accurate management of meter data across our client portfolio.

The Data Support Specialist will be responsible for monitoring data quality, resolving data issues, coordinating with meter providers, and ensuring effective use of internal systems. Strong organisational and communication skills, attention to detail, and teamwork are essential.

  • Identify and request missing or substituted meter data.
  • Manually upload and verify data in the internal CRM system.
  • Monitor and resolve issues related to solar and substituted data.
  • Escalate unresolved data issues to the Data Leader.
  • Review and activate new meter data feeds.
  • Manage CRM tickets related to new feed activations.
  • Provide responsive service to internal and external stakeholders.
  • Coordinate with meter providers and retailers for data access.
  • Respond promptly to internal team queries.
  • Ensure accuracy of data in internal systems and service records.
  • Maintain up-to-date and consistent customer records.
  • Participate in team collaboration and knowledge sharing.
  • Support reporting tasks and ad hoc departmental needs.
  • Engage in ongoing training and development.
  • Uphold data confidentiality and service standards.
  • Take ownership of task quality and timeliness to meet KPIs.
Requirements
  • Minimum 3–5 years of experience in a similar role, supported by a relevant degree in Business Administration, IT or Data Analytics, or a related discipline.
  • Data entry experience required, with experience in a metering, energy services, utilities, or data-intensive environment highly desired.
  • Microsoft Office proficiency is essential.
  • Strong communication skills (verbal and written).
  • Excellent planning, time management, and self-organisation.
  • Strong initiative, resourcefulness, and results-driven approach.
  • Good interpersonal skills and a collaborative mindset.
  • Customer service experience preferred.
Benefits
  • Work from home opportunity
  • Monday to Friday 7:00AM – 4:00PM PHT
  • Opportunities to work with leading companies in Australia and beyond
  • Comprehensive HMO and government-mandated benefits
  • Training programmes for career development
  • Engaging company outings, team activities and wellness sessions
  • Supportive, inclusive culture
  • Dedicated managers focused on your growth and success

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