Training and Development Professional
8 hours ago
Job Title: Training and Development Professional
Work Location: Cebu
Work Set-up and Schedule: Onsite (possibility of hybrid) and Shifting
Salary: 45K-70K
Headcount: 1
About the Role:
The ideal candidate will have a proven track record of delivering effective training programs, with a focus on coaching and mentoring process trainers, Assistant Managers, and Lead Assistant Managers. This role involves facilitating training classes as needed, administering Training Needs Analysis, and developing action plans to address knowledge gaps.
Key Responsibilities:
- Develop and deliver high-quality training programs that meet the needs of the organization
- Counsel and mentor process trainers, Assistant Managers, and Lead Assistant Managers to improve their performance
- Administer Training Needs Analysis to identify areas for improvement and develop action plans
- Facilitate training classes as needed to support the growth and development of team members
Requirements:
- 2 years of experience as a Training Manager in the BPO industry
- Preferably has insurance experience
- Knowledge of MS Office - Excel, PowerPoint, Word
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