Luxury Customer Service Professional

1 day ago


Cebu City, Central Visayas, Philippines Brilliance Full time
Customer Service Representative Opportunity

At Brilliance.com, we're a top online retailer based in Florida, specializing in diamonds, engagement rings, and fine jewelry. With over 35 years of market success, we've established ourselves as the highest-rated online diamond store, proudly holding thousands of 5-star reviews.

About Our Company
We value our customers and believe that customer satisfaction is key to our growth. As a luxury brand, we take pride in delivering exceptional experiences through our customer service team.

Key Responsibilities
As a Customer Service Representative, your primary role will be to handle customer calls with professionalism and a focus on solutions. You'll provide knowledgeable support for our luxury products using CRM tools to manage customer interactions efficiently. You'll also collaborate with your team using Slack and GSuite for smooth internal communication.

Requirements
To succeed in this role, you'll need enthusiasm and passion for delivering excellent customer service. You should have excellent written and spoken English skills. Familiarity with CRM systems, Slack, and GSuite is a plus.

Compensation & Schedule
As a valued member of our team, you can expect a competitive salary of $550-$800 per month. Our flexible schedule allows you to work from home, Monday to Friday, with weekends off. You'll enjoy a permanent remote work arrangement, along with an attendance bonus, performance bonus, and 13th salary after completing one year. We also offer paid holidays and five days of PTO annually.

Why Choose Us?
We offer a supportive and dynamic work environment where you can grow professionally and personally. Our team is passionate about providing exceptional customer experiences, and we're committed to helping you achieve your career goals.

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