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Merchant Quality and Fraud Lead
2 weeks ago
GrabTaxi Holdings Pte. Ltd., Southeast Asia's leading superapp, empowers individuals economically while driving the region forward with heart, hunger, honor, and humility.
The Quality team is a subset of the Platform Safety and Quality team, ensuring passengers, drivers, and merchants are monitored on the platform.
The team focuses on implementing fair and equal Delivery/Partner Guidelines through constant development and new ideas to business policies.
Job DescriptionThe Merchant Quality and Fraud Lead ensures merchant quality and mitigates fraud risks. Key responsibilities include:
- Establishing quality guidelines for merchants in alignment with Grab's overall goals.
- Reviewing merchant performance data to identify areas for improvement.
- Leading projects to enhance merchant satisfaction and services provided.
- Developing strategies to prevent fraud, including security measures.
- Reporting on merchant quality and fraud metrics to senior management.
