Call Center Representative

1 week ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time ₱14,500 - ₱17,600
Job Title

A key role is available in our team, where you will be responsible for making outbound calls to customers.

  • This involves conducting surveys, generating leads, inviting events, and sales.
  • Additionally, you will handle inbound calls to address customer queries or close sales.
  • Data entry is also a crucial aspect of this role, involving the update of customer relationship management (CRM) software.
  • Furthermore, you will be required to respond to emails and create reports using Microsoft Office and Google Drive.
  • Meet service level agreements set forth by the company.

Key Responsibilities:

  • Outbound Calls
  • Inbound Calls
  • Data Entry
  • Emails
  • Reports
Qualifications
  • Excellent English communication skills are essential for this role.
  • Typing speed should be at least 40WPM.
  • Ability to work under pressure and multitask, prioritize, and manage time efficiently.
  • Customer orientation and ability to adapt and respond to different types of personalities.
Equipment Requirements
  • Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8 GB RAM.
  • OS: Windows 10 or higher (MacOS equivalent is allowed).
  • Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature.
  • Internet connection: Wired connection; minimum of at least 30 Mbps.
  • Software: Microsoft Office & PDF reader, AnyDesk, Gdrive, Discord.
Benefits
  • Permanent work-from-home arrangement.
  • Full-Time and Long-Term Employment opportunities.
  • Government-mandated benefits, health benefits, leaves, bonuses, and other incentives.
  • Salary based on skills, attitude, performance, and attendance.
  • Opportunity for regularization and promotion.
  • US and Canadian clients.

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