Renewal Management Specialist
1 day ago
The Renewals Manager is a key position responsible for the day-to-day management of assigned customer accounts. This role involves working closely with sales teams, professional services, technical support, and sales operations to understand and resolve customer issues.
Key responsibilities include managing recurring revenue and software asset management in assigned accounts. This includes developing customer relationships that promote retention and loyalty, as well as ensuring accuracy when engaging with Fortune 500 procurement teams.
The Renewals Manager must be a licensing expert, understanding all owned assets within a given account. Strong knowledge of complex software quoting and Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models are also essential.
Additional responsibilities include working with professional services, technical support, and regional sales teams to ensure smooth onboarding of new customers, and direct relationship building with sales teams to drive expansions.
- Be a licensing expert and understand all the owned assets within a given account
- Strong understanding of complex software quoting
- Understanding of ARR, ACV, and TCV Revenue Models
Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
Proactively start the procurement/renewal process three months prior to the renewal date to ensure on-time renewals.
Required Skills and Qualifications:
- BA/BS preferred or equivalent experience
- 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
- Knowledgeable in privilege access management and cybersecurity best practices
- Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a plus
- Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
- Ability to understand high-level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution
- Competency with Salesforce and Customer Success Management platforms
- Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment
- Excellent verbal and written communication skills
Benefits:
We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off, and paid company holidays.
We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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