Renewal Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeRetention Full time ₱800,000 - ₱1,200,000

Customer Retention Sales Representative

Description

The primary objective of this role is to maintain a high volume of customer renewals through effective communication and relationship management. This involves working closely with customers to resolve any issues that may be preventing them from maintaining a relationship with the organization.

Key Responsibilities
  • Maintaining accurate customer master records including licenses, software expiration dates, shipping address, updating customer contact information
  • High call and email volume daily, minimum 30 per day
  • Following up on assigned customer software renewal quotes and/or generating custom quotes and presenting them to the customer
  • Verifying pricing, licenses, and expiration dates with customers and resellers globally
  • Resolving order issues with customer service and order management
  • Achieving monthly quotas and cumulative target
  • Competent use of Microsoft Office Applications for internal and external engagement
Requirements
  • A strong understanding of customer relationship management principles and practices
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities and deadlines
  • Strong analytical and problem-solving skills
  • Ability to adapt to changing circumstances and priorities
Benefits

This role offers a competitive salary and benefits package, including opportunities for professional growth and development. The ideal candidate will thrive in an innovative, fast-paced environment and be collaborative, accountable, ready, and empathetic.

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