Client Retention Strategist

14 hours ago


General Santos, Soccsksargen, Philippines beBeeRetention Full time ₱468,000 - ₱504,000
Job Title: Client Retention Strategist

The Client Retention Strategist will be at the forefront of revolutionizing virtual assistance services. This role puts you in the driver's seat of client and team success, where you'll lead direct video interactions with international clients, coach and develop a high-performing team of virtual assistants, shape the future of our proprietary software through hands-on testing, build lasting partnerships with clients across global markets, and create pathways for assistant growth and development.

This is perfect for someone who thrives on direct client interaction, loves developing others, and gets excited about being part of cutting-edge technology development.

Key Responsibilities:
  • Lead engaging video calls with international clients.
  • Guide new clients and assistants through smooth onboarding experiences.
  • Handle support matters with a solutions-first approach.
  • Turn client feedback into actionable improvements.
  • Build strong, lasting client relationships through proactive communication.
Team Development Mastery:
  • Coach assistants to deliver exceptional services.
  • Create personalized growth plans for team members.
  • Foster a culture of knowledge sharing and innovation.
  • Track and celebrate performance wins.
  • Turn challenges into learning opportunities.
Tech & Innovation Leadership:
  • Test-drive new features in our proprietary software.
  • Provide strategic feedback for product enhancement.
  • Create and optimize standard operating procedures.
  • Pioneer new ways of delivering value to clients.
Requirements:
  • 1-2 years of leadership experience in BPO/customer service environment.
  • 1-2 years of client-facing account management experience.
  • Proven track record in team development and coaching.
  • Strong English communication skills (written and verbal).
  • Experience in performance management and metrics tracking.
  • Background in virtual team management (preferred).


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