Workforce Planning and Analytics Professional

We are seeking a highly skilled and experienced professional to join our team as a Workforce Planning and Analytics Manager. The successful candidate will be responsible for providing strategic guidance and support in workforce management, allocation, forecasting, scheduling, reporting analysis, and utilising business intelligence tools to drive operational performance and enhance decision-making capabilities.

• Analyse workforce data to identify trends, gaps, and opportunities for improvement. Use metrics to assess workforce effectiveness and productivity.
• Predict work volume, handle time and staff shrinkage, and provide staffing recommendations to enhance workforce management and centre-wide performance.
• Collect, maintain, and analyse business data, including turnover rates, employee demographics, and performance metrics. Ensure data integrity and accuracy.
• Collaborate with the Analytics Team to create and present reports and dashboards to stakeholders that highlight key workforce metrics, insights, and recommendations for action.
• Analyse inputs and oversee implementation of continuously improved forecasts and plans; measure performance, identify opportunities, and provide recommendations on how to achieve Key Performance Indicators (KPI) metrics.
• Create, maintain, and distribute reporting and plans to guide various teams within the organisation to success and add value to the broader organisation.
• Research and recommend performance and efficiency improvement processes and changes.
• Utilise Power BI experience and solid knowledge of workforce and business intelligence concepts and tools to deliver reporting solutions, data analytics, and decision support to business leaders.
• Partner and collaborate with stakeholders to deliver data and reporting solutions that enable the business to meet or exceed customer and organisational expectations.
• Accountable for accurate and timely execution of ad-hoc, routine, and project-oriented business metrics and reporting needs.

• Trend Analysis: Identify trends, gaps, and opportunities for improvement in workforce data.
• Forecasting: Predict work volume, handle time and staff shrinkage, and provide staffing recommendations.
• Data Management: Collect, maintain, and analyse business data, including turnover rates, employee demographics, and performance metrics.
• Reporting: Collaborate with the Analytics Team to create and present reports and dashboards to stakeholders.
• Performance Improvement: Analyse inputs and oversee implementation of continuously improved forecasts and plans.

• Proficiency in Excel: Highly proficient in Excel and overall MS Suite products, including Power BI.
• Familiarity with Business Systems: Familiarity with or understanding of Sales system (Pipedrive), CRM, and phone system.
• Education and Experience: Bachelor's degree in a technical or business discipline or related experience preferred. Minimum of 5 years of experience in workforce management, reporting analysis, business intelligence, or related field.
• Critical Thinking: Excellent critical thinking with the ability to serve as a change champion and encourage team members to find innovative ways of meeting business demands.
• Communication: Excellent communication and interpersonal skills.
• Leadership: Strong leadership and team management skills.
• Problem-Solving: Proven track record of driving performance improvement initiatives.

• Home Setup: This role works mostly in a WORK-FROM-HOME SETUP. To be considered for this opportunity, you must be able to demonstrate your home working environment is conducive and free from noise and distraction.
• Internet Connection: You must have a reliable internet connection with at least 50mbps speed and a backup internet connection with at least 10mbps speed.