Risk Investigator

4 weeks ago


Mandaluyong City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time
About the Role

Risk Investigators at Nityo Infotech Services Philippines are customer-centric ambassadors who ensure high-quality experiences through personalized, convenient, and secure service. They own risk mitigation in compliance with regulations and policies, ensuring timely delivery of customer transactions.

Key Responsibilities
  • Review transactions and customer information to understand customer needs and preferences.
  • Make customer-centric decisions to protect customers and minimize financial losses.
  • Identify and mitigate fraudulent activities, such as account takeovers and friendly fraud.
  • Exhibit a bias for action on observed patterns and trends, providing timely and accurate resolutions.
  • Communicate effectively with customers and banking institutions to verify legitimate transactions.
  • Properly document all interactions and findings via the organization's tools and platforms.
Requirements
  • High School Diploma or equivalent.
  • At least one year of experience in Risk Management or related fields, such as E-Commerce, Fraud Prevention, or Quality Control.
  • Excellent written and verbal English communication skills.
  • Ability to multi-task and perform duties with high accuracy and urgency.
  • Flexibility to work onsite and during unconventional hours.
Preferred Qualifications
  • Process improvement and documentation experience.
  • Bachelor's Degree in Management, Finance, or related field.
  • Six Sigma Certification: Yellow Belt.
Our Benefits
  • Rice Allowance.
  • Transportation Allowance.
  • Paid Vacation.
  • Medical, Dental & Vision.
  • Accident and Life Insurance.
  • Employee Stock Purchase Plan (ESPP).
  • Mental Health & Family Forming Benefits.

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