Customer Service Ambassador

1 week ago


Makati City, National Capital Region, Philippines Cyberbacker Careers Full time

Role Overview

Cyberbacker Careers is seeking a highly skilled Customer Service Ambassador to act as the first point of contact for the business. This role requires exceptional communication skills, a friendly demeanor, and a commitment to providing outstanding customer service.

Key Responsibilities

  • Act as the primary point of contact for clients, partners, and the public, addressing inquiries with professionalism and courtesy.
  • Provide detailed information about the business's products, services, and operational policies to callers and visitors.
  • Rout inquiries to the appropriate department or individual to ensure seamless communication.
  • Maintain an up-to-date knowledge base of the business's offerings, events, and updates to inform and assist contacts accurately.
  • Record interactions and feedback from contacts, reporting insights to relevant departments to improve business operations and customer satisfaction.
  • Manage and update contact information and communication logs to ensure accurate records are kept for follow-up and analysis.
  • Collaborate with various departments to resolve queries, facilitate services, and enhance the overall experience of business contacts.

Requirements

  • Strong verbal and written communication skills.
  • A friendly and professional demeanor, with a commitment to providing outstanding customer service.
  • Ability to effectively interact with people, internal and external.
  • Strong follow-through skills.


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