Customer Service Ambassador
1 week ago
Role Overview
Cyberbacker Careers is seeking a highly skilled Customer Service Ambassador to act as the first point of contact for the business. This role requires exceptional communication skills, a friendly demeanor, and a commitment to providing outstanding customer service.
Key Responsibilities
- Act as the primary point of contact for clients, partners, and the public, addressing inquiries with professionalism and courtesy.
- Provide detailed information about the business's products, services, and operational policies to callers and visitors.
- Rout inquiries to the appropriate department or individual to ensure seamless communication.
- Maintain an up-to-date knowledge base of the business's offerings, events, and updates to inform and assist contacts accurately.
- Record interactions and feedback from contacts, reporting insights to relevant departments to improve business operations and customer satisfaction.
- Manage and update contact information and communication logs to ensure accurate records are kept for follow-up and analysis.
- Collaborate with various departments to resolve queries, facilitate services, and enhance the overall experience of business contacts.
Requirements
- Strong verbal and written communication skills.
- A friendly and professional demeanor, with a commitment to providing outstanding customer service.
- Ability to effectively interact with people, internal and external.
- Strong follow-through skills.
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