ActiveOne: Senior Cluster Clinic Lead

2 weeks ago

Pasig, National Capital Region, Philippines RelianceUnited Full time

Job Objective / Purpose

Manage people, maintaining smooth clinic operations under Service Industry by adhering to Occupational Health and Safety Standards.

Duties and Responsibilities

Clinic Operations:

  • Monitors compliance of staff with standards defined by ActiveOne specifically with regard to customer service and other staff behavior policies.

  • Monitors and maintain records of staff performance relative to attendance & performance

  • Approval of leaves and overtime.

  • Communication/coordination with site medical personnel regarding client requirement and ActiveOne policy updates

  • Coordination with CMT regarding client escalations on staffing and operational issues and ensure compliance to response time is met.

  • Respond to site medical personnel concerns and queries and direct coordination to the involved departments to ensure concerns are addressed.

  • Endorsement and monitoring of Nurses and MDs for deployment.

  • Assists in monitoring of OSH compliance and submission of AMR and WAIR (Covid and Accident) to client POC.

  • Organize/identify Health Programs based on the client illness/incidence reports

  • Collaborate with CMT regarding ActiveOne program/training initiatives (Mental Health, Customer Service, OSH training, etc).

  • Assists in the coordination with site medical personnel regarding clinic schedule and attendance.

  • Maintains the list of handled site medical personnel.

Administrative Duties and Responsibilities

  • Managing workflow.

  • Training new hires.

  • Creating and managing team schedules.

  • Reporting to Clinic Management Head.

  • Evaluating performance of the people under the team and providing feedback.

  • Identifying and applying career advancement opportunities.

  • Helping to resolve employee issues and disputes.

Background and Qualifications

  • A Registered Nurse by profession.

  • At least (1) year of experience in a clinical, business operations and/or administrative role.

  • Ability to thrive under a flexible work schedule environment.

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