Senior Client Advocate

1 week ago

Biñan, Calabarzon, Philippines beBeeClientSuccess Full time ₱450,000 - ₱680,000

The Client Success Coordinator plays a pivotal role in delivering an exceptional client experience by overseeing the onboarding process, ensuring quality assurance, and guaranteeing the successful fulfillment of all services.

Key Responsibilities:

• Client Onboarding & Integration (First 30-60 Days):

• Lead a seamless and efficient onboarding process, setting clear expectations and ensuring alignment on goals and deliverables.

• Conduct onboarding meetings to introduce key team members, review strategy, and outline timelines.

• Monitor client engagement during the onboarding phase, addressing any concerns and ensuring a smooth transition into ongoing services.

• Strategic Direction and Analysis

• Understand the Client's business, their needs, and other unique factors to ensure the service plan, marketing strategy, etc is tailored to their needs.

• Ensure that clients receive regular updates and reports on campaign performance.

• Work closely with internal teams to streamline workflows and improve service efficiency.

• Quality Assurance & Service Fulfillment:

• Ensure all deliverables meet the agency's quality standards before being sent to the client.

• Identify and address any service gaps, ensuring that the client receives all promised services on time and at the highest quality.

• Client Relationship Management & Communication:
• Conduct regular check-ins and strategy meetings to review progress, gather feedback, and ensure client satisfaction.

• Act as the client's advocate within the agency, addressing concerns and troubleshooting challenges to enhance the client experience.

• Retention & Growth:

• Proactively identify opportunities for account growth, renewals, and additional services that align with client needs.

• Work closely with sales and marketing teams to ensure a seamless transition between new business acquisition and client success.

Day-to-Day Responsibilities:
• Establish a cadence for check-ins with all Paid Ads Clients (Minimum once a week)

• Building out ads and loading them into Meta for Strategist to take over.

Keeping the department organized with updates and outstanding tasks.

• Onboarding All Paid Ads Clients & assigning applicable parties to their dedicated tasks.

• Holding the team and client accountable in an 80/20 capacity

• 80%: Holding the fulfillment team accountable with due dates, timelines, and performance

• 20%: Holding the client accountable in providing the information needed to successfully run their services.

• Project Management for all existing and new Performance Related Services

• Troubleshooting Client Issues / Concerns

• Foundation of advertising knowledge and terminology

• Foundation of understanding paid advertising metrics

• Prior Experience:
Proven experience in client success, account management, or a related marketing role.

• Strong organizational skills with the ability to manage multiple clients and projects.

• Detail-oriented with a strong focus on quality assurance and performance

• Excellent communication and relationship-building skills.

• Problem-solving mindset with a proactive approach to client needs.

• Familiarity with social media, content marketing, and digital marketing strategies is a plus.

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