
Remote Senior Support Specialist
1 week ago
We are seeking a highly skilled Senior Client Advocate to join our team. As a key member of our support team, you will provide exceptional customer service and technical support to our clients.
About the RoleThis is a full-time, work-from-home position that requires a strong communicator with excellent written and verbal skills. You will be responsible for delivering timely and efficient support across chat, email, and phone.
Provide technical support to clients using proprietary software.
Analyze and troubleshoot system or process issues.
Document and escalate system or process issues.
Create and maintain helpful resources, FAQs, and knowledge bases.
What We Look For
Education: Bachelor's degree in Communications, Marketing, or a related field preferred.
Experience: At least 5+ years of relevant support experience, preferably in a SaaS company.
Language Proficiency: Strong verbal, written, and English communication skills.
We are a leading BPO (Business Process Outsourcing) company that helps businesses grow and scale by providing them with highly trained global talent.
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