Senior User Experience Advocate

1 day ago

Manila, National Capital Region, Philippines beBeeSupport Full time $45,000 - $55,000
Customer Support Professional

We are seeking a skilled Customer Support Professional to play a vital role in delivering exceptional user experiences for our global client base.

Your ability to communicate clearly, demonstrate empathy towards customer needs, and deliver timely solutions will be essential to excelling in this position.

  • Main Responsibilities
  • Provide top-notch customer support through email and chat.
  • Troubleshoot user concerns, identify issues, and provide proactive solutions.
  • E nsure timely and effective resolution of support inquiries while maintaining high customer satisfaction.
  • Collaborate with departments to improve processes, gather feedback, and ensure alignment with customer needs.
  • Document recurring issues and customer feedback to enhance the overall user experience.
  • B uild positive relationships with our users, ensuring they feel supported and valued.
Requirements
  • C ustomer support experience in software as a service (SaaS) or highly motivated self-starters with knowledge of the SaaS industry.
  • Exceptional communication skills in English (both written and verbal).
  • Strong problem-solving abilities and a solution-focused mindset.
  • P roven ability to stay organized and manage multiple tasks in a fast-paced environment.
  • A customer-first attitude with a commitment to creating positive experiences.
  • Tech savvy - Likes to learn and dive deep into software and different tools.
  • A bility to work effectively in a remote setting, maintaining a proactive and self-driven work ethic.
  • Familiarity with tools like Gist, Slack, Jira, etc. to provide real-time support and track customer insights and team communication.
Benefits
  • A collaborative and innovative team culture focused on continuous learning and improvement.
  • Opportunities for professional growth and development within a rapidly evolving company.
  • Access to cutting-edge tools and technologies to enhance your support capabilities.
About Us

We value our customers and strive to provide an exceptional user experience.

  • We prioritize innovation, collaboration, and continuous improvement.

  • Senior User Experience Designer

    2 days ago

    Manila, National Capital Region, Philippines beBeeDesigner Full time ₱16,800 - ₱16,986

    **Job Title:** Senior User Experience DesignerAs a Senior User Experience Designer, you will play a key role in shaping the user experience of our product. Your primary responsibility will be to create intuitive and engaging interfaces that meet the needs of our users.Key Responsibilities:Design and develop user interface prototypes using Figma or similar...

  • Senior Customer Advocate

    1 day ago

    Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱900,000 - ₱1,100,000

    We are seeking a seasoned customer advocate to join our team. As a senior customer advocate, you will be responsible for interacting with customers and supporting them to address inquiries and resolve concerns regarding our clients' products and services.In this role, you will collaborate with internal and external teams to handle customer needs and provide...

  • Customer Experience Advocate

    7 days ago

    Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱2,500,000 - ₱3,500,000

    Job Title:Customer Experience AdvocateThis role is ideal for those who are passionate about delivering exceptional customer experiences. We are seeking a skilled professional to join our team as a Customer Experience Advocate.Key Responsibilities:Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.Provide...

  • Lead User Experience Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeDesigner Full time ₱6,000,000 - ₱8,000,000

    Senior UI/UX Designer for Health Tech StartupWe're seeking an experienced and hands-on Senior UI/UX Designer to lead the end-to-end design of a consumer-facing aged care mobile app and a platform for healthcare professionals and systems.This is a mid-senior level full-time opportunity that requires a strong background in health tech, with a focus on...

  • Crafting Exceptional User Experiences

    1 day ago

    Manila, National Capital Region, Philippines beBeeDesign Full time ₱1,000,000 - ₱1,400,000

    Senior UI Design ExpertExceptional user experiences are at the heart of our mission to bring unique value to millions of users globally.We seek a skilled Senior UI Designer to craft engaging, intuitive, and delightful online experiences that elevate our brand standards.Develop and maintain design system libraries, ensuring they reflect the latest components,...

  • Senior User Experience

    1 day ago

    Manila, National Capital Region, Philippines beBeeUser Full time ₱6,000,000 - ₱9,000,000

    Job Title: Senior User Experience (UX) DesignerWe are seeking an experienced UX Designer to join our team. As a UX Designer, you will be responsible for creating intuitive and engaging user experiences for digital products and services.Main Responsibilities:Develop the UX design process for digital products and services, including research, prototyping,...

  • User Experience Innovator

    4 days ago

    Manila, National Capital Region, Philippines beBeeDesign Full time $80,000 - $120,000

    Job Title: Senior UX DesignerWe are seeking a highly skilled and experienced Senior UX Designer to join our team.In this role, you will be instrumental in prototyping, shipping, and iterating the designs for our products. As we expand our product lines, your expertise in designing for web, iOS, and Android platforms will be crucial.You will also collaborate...

  • Visionary User Experience Strategist

    1 day ago

    Manila, National Capital Region, Philippines beBeeDesigner Full time ₱900,000 - ₱1,200,000

    Senior UI/UX DesignerWe are seeking a seasoned Senior UI/UX Designer to spearhead design initiatives across interactive gaming and entertainment platforms. As a key member of our team, your creative vision will shape user experiences for thousands of daily users.Key Responsibilities:User Interface Design: Craft intuitive and visually appealing interfaces for...

  • Strategic Customer Advocate

    1 day ago

    Manila, National Capital Region, Philippines beBeeRetention Full time ₱600,000 - ₱850,000

    Job OverviewAs a strategic Customer Advocate, you will be pivotal in driving customer satisfaction and loyalty by designing tailored solutions and implementing retention strategies. You will collaborate cross-functionally to identify key pain points, propose targeted initiatives, and track the impact of efforts that enhance our customers' success.Key...

  • Senior User Experience

    2 days ago

    Manila, National Capital Region, Philippines beBeeDesign Full time ₱4,000,000 - ₱8,000,000

    Sr. UI UX Designer Job PostingWe are seeking an experienced Senior User Experience (UX) and User Interface (UI) Designer to fill a key position in our organization.The ideal candidate will be responsible for delivering exceptional user-centered designs for websites, web applications, and mobile apps.Key Responsibilities:Collaborate with cross-functional...