BPO Service Delivery Expert

5 days ago


Quezon City, National Capital Region, Philippines The HIRD- Philippines Full time
Job Summary

We are looking for an experienced BPO Service Delivery Expert to join our team at The HIRD- Philippines. The ideal candidate will have a strong background in collections management and a proven track record of driving performance in a fast-paced environment.

The selected individual will oversee daily collection operations, ensure efficiency, and compliance with SLAs. They will also manage and mentor teams, drive performance, and engagement.

The following skills and qualifications are required:

  1. 4-5 years of experience in core collections within a BPO setup.
  2. 10+ years of experience in the BPO industry.

Key responsibilities include overseeing daily collection operations, managing and mentoring teams, handling escalations, monitoring reports, and ensuring compliance with client and regulatory requirements.



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