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Call Center Representative

1 week ago

Quezon City, National Capital Region, Philippines Carlos Hilado Memorial State University Full time
Job Description

We are looking for a Call Center Representative to join our team at Carlos Hilado Memorial State University. As a representative, you will play a key role in delivering exceptional customer experiences through proactive communication and issue resolution.

Responsibilities
  1. Handle inbound calls with professionalism and care, utilizing proven customer service techniques and call control methods.
  2. Utilize professional customer service techniques to personalize interactions and focus on adding value to the call.
  3. Retain existing customers and services through proactive customer service and consulting techniques.
  4. Consistently improve product knowledge and understanding by participating in ongoing training.
  5. Escalate issues to the appropriate personnel when necessary for final resolution.
Requirements

This role requires a Bachelor's/College Degree in any course and strong communication skills in English. You must also be flexible and willing to work irregular hours in a 24/7 work environment.