Technical Support Team Leadership

4 days ago


Taguig, National Capital Region, Philippines Fujitsu Full time

Fujitsu is looking for an experienced IT professional to fill the role of Service Desk Manager. In this position, you will be responsible for leading a team of service desk staff and overseeing the delivery of incident management services.

Responsibilities:

The successful candidate will be responsible for:

  • Leading and motivating a team of service desk staff.
  • Overseeing the delivery of incident management services.
  • Implementing performance management processes.
  • Identifying training needs and providing opportunities for professional development.

Requirements:

  • Supervisory and management experience in technical and helpdesk support environments.
  • Strong understanding of ITIL framework (preferably v3 or v4) and incident management processes.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

We are committed to providing a dynamic and supportive work environment, with opportunities for career growth and development.



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