Customer Service Representative

2 days ago

Makati City, National Capital Region, Philippines beBeeService Full time $40,000 - $60,000
SAP Concur Service Assistant Coach Job

This role involves supporting clients in the Americas region by providing quality consultation services based on their business requirements and/or spend management objectives. It requires a good knowledge of Concur T&E and Invoice solutions, excellent customer service skills, business communications terminology and technology, and organizational procedures.

  • Active role in data gathering for implementation and/or activation of SAP Concur products and services.
  • Understanding best practice configurations and providing recommendations.
  • Managing projects, cases, escalations, and other units of work as required.
  • Providing ongoing support of cloud-based products.
  • Maintaining awareness of customer business processes that may impact SAP Concur configuration requirements.
  • Maintaining accurate, high-quality, and timely documentation for all steps and activities undertaken on all matters.
  • Maintaining working knowledge of SAP Concur related products, including new releases.
  • Exceeding and meeting departmental objectives.
  • P preparating and/or maintaining configuration to customer requirements.
  • Awareness of and compliance with all corporate policies.
Required Skills and Qualifications
  • Experience with Concur Expense preferred.
  • Experience with consultancy roles preferred.
  • Strong knowledge of customer care techniques and processes.
  • Exceptional analytical and listening skills.
  • Ability to operate well in a team environment.
  • Keenness and flexibility to work extended hours.
  • Management consulting experience is a plus.
Benefits

The company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options for employees to choose from.

Others

We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

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