Cash Flow Specialist

7 days ago

Cebu City, Central Visayas, Philippines beBeeCollections Full time ₱1,200,000 - ₱1,500,000
Job Description:

The role of Collections Agent is to maintain customer relationships through professional outbound collection calls, instruct customers on processing payments via our online portal, and provide tracking reports and metrics on outstanding AR.

Key responsibilities include documenting collection activity within our collections module and Microsoft Teams shared Excel files, providing customer invoices, statements, and contracts as requested, reviewing customer account information with the customer, resolving client-billing problems, identifying disputed items, and coordinating with internal departments for dispute resolution.

Key Skills and Qualifications:
  • Excellent communication and negotiation skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong analytical and problem-solving skills
  • Proficiency in using CRM software and Microsoft Office tools
Benefits:
  • Opportunity to work with a dynamic team and contribute to business growth
  • Competitive compensation package
  • Ongoing training and development opportunities
Other Requirements:
  • High school diploma or equivalent required; degree in finance or accounting preferred
  • 1+ year experience in collections or customer service role
  • Ability to work flexible hours, including evenings and weekends

Prioritization & Metrics:
Final Invoices immediately past due, Customers with 2 months aged monthly recurring revenue (MRR) invoices, Invoices > 31 days past due, Participate in weekly Suspension calls with other departments, Ensure notes on weekly report are updated prior to meeting, Provide additional commentary during meeting on customers as needed, Call 75 customers a day on past due balances, Maintain the collections email queue so that customers are answered within less than 1 business day, Ensure all customer e-payments are processed within 1 business day of receipt, Impact the company’s Days Sales Outstanding to be less than 35 DSO, Impact the company’s Aging so that total invoices +31 days past due is less than $2M USD on any given day.

Specific Collection Processes:
  • Statements:
    • Process Statements to customers on the 15th of each month (14th if the 15th is a Saturday and 16th if the 15th is a Sunday)
  • Finals Collection Processes:
    • Contact via phone call and email to all customers who received a final invoice to confirm receipt of invoice and identify any questions on the invoice that would prevent on-time payment
    • Track resolution of the issues (e.g., obtain current tax-exempt certificate for updated invoice, supporting documentation as needed, etc.)
    • Contact via phone call and email to all customers whose final invoices are 5 days past due
      • Identify when payment will be received
    • Respond to customer inquiries as received into the AR and collections email distribution lists

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