Area Retail Supervisor
7 days ago
About the Role
The Area Sales Supervisor is a critical position that plays a key role in driving sales growth, improving operational efficiency, and enhancing customer experience in our stores. As a highly motivated and organized individual, you will supervise store operations, manage employees, and implement customer-centric initiatives to drive business results.
Responsibilities:
- Oversee store operations to achieve business objectives, including productivity, business development, and customer service;
- Address store issues promptly, ensure compliance, and suggest improvements to enhance operational efficiency;
- Analyze business performance, product sales, market trends, and competitor analysis to inform strategic decisions;
- Optimize operational expenses to ensure cost-effectiveness;
- Develop strong relationships with customers and partners to generate new revenue streams;
- Lead manpower planning and deployment, implement employee movements, and develop talent in the store;
- Monitor program outcomes and recommend improvements;
- Foster a culture of excellence by driving direct reports to achieve sales targets, evaluating performance, and taking necessary actions;
- Conduct regular store visits, inspections, and mall coordination for store openings and closures;
- Approve customer concerns, refund requests, and replacements.
Requirements:
- Bachelor's degree in Business Administration or related field;
- Minimum 2 years of experience in a similar role, preferably in retail industry;
- Fieldwork and off-site events/assignments dominant work environment;
- Proficient in MS Applications; Excellent oral and written communication;
- Strong organizational and leadership skills;
- Good understanding of business objectives and customer service standards;
- Problem-solving and task prioritization abilities.
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