Process Excellence Lead

11 hours ago

Mandaluyong City, National Capital Region, Philippines InfoPro Business Solutions, Inc. Full time
Overview

The Process Excellence Lead shall lead and manage medium-to-complex process improvement projects, ensuring measurable benefits are delivered to the business. This role supports the management of the enterprise process excellence portfolio, manages Process Excellence-as-a-Service engagements, maintains process documentation standards, and works with cross-functional teams to implement process solutions and build continuous improvement capability.

Responsibilities
  • Process Analysis and design
  • Project and initiative delivery
  • Stakeholder Management and change adoption
  • BPM capability building and knowledge sharing BP
  • Performance tracking and reporting
  • Process document control
  • Process Excellence as a service engagements
Qualifications
  • Bachelor's degree in Business, Engineering, or a related field.
  • Familiarity and experience with Lean, Six Sigma or other process improvement methodologies.
  • Minimum of 5 years of experience in process improvement, quality management, or a related field.
  • Proven track record of leading successful process improvement projects.
  • Strong analytical skills and experience with data analysis tools.
  • Excellent communication and presentation skills.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Ability to work collaboratively with cross-functional teams and influence stakeholders at all levels.
  • Experience in a mid to large scale BPO, FMCG or Services Organization.
  • Proficiency with process mapping and analysis software (e.g., Visio, Lucidcharts).
  • Knowledge of ISO or other relevant quality standards.
  • Experience with Agile methodologies.

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