Microsoft 365 Technical Expert

3 days ago


Manila, National Capital Region, Philippines Upwork Full time
About the Role">

This exciting opportunity requires a highly skilled Technical Advisor to join our team. As a Technical Advisor, you will be responsible for providing expert-level technical support to customers using Microsoft 365 products and services.

Key Responsibilities

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  • Provide technical guidance and support to customers via phone, email, or chat.
  • Troubleshoot and resolve technical issues related to M365 workloads.
  • Educate customers on the effective use of M365 features.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain knowledge base articles to document technical solutions.

Requirements

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  • Minimum 2 years of experience in M365 administration, consultancy, deployment, migration, or technical support.
  • Deep understanding of M365 workloads, including Exchange Online, SharePoint Online, Teams, Office, and OneDrive for Business.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively as part of a team.
  • Proficiency in Windows 10 Pro and Microsoft Office.


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