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Microsoft 365 Technical Advisor
2 weeks ago
Upwork, the world's largest marketplace, connects businesses with independent talent globally.
About the JobIn this role, you will provide technical support and guidance to customers utilizing their Microsoft 365 subscriptions. You will troubleshoot customer issues, offer advice, and assist in increasing workload usage to drive perpetual subscription growth.
Main Responsibilities- Respond to technical inquiries and implementation questions regarding M365 tools through chats and phone calls.
- Address varying ticket needs, including registration, domain purchasing, Office downloading, and feature set utilization.
- Demonstrate expertise in Microsoft 365 technical architecture and familiarity with technical support.
- Foster relationships to create, reinforce, motivate, and guide customers, freelancers, and partners.
- Advisory or technical implementation experience.
- Strong consultative skills in a Microsoft 365 environment.
- Expertise handling Microsoft migrations.
- MVPs, MCTs, MCSAs, MCSEs certifications are highly preferred but not mandatory.
