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Microsoft Office 365 Solutions Developer

2 weeks ago

Manila, National Capital Region, Philippines QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH Full time

The role of a SharePoint Developer at QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH involves designing, coding, testing, correcting, and documenting complex programs and scripts from agreed specifications and subsequent iterations, using agreed standards and tools.

Responsibilities:
  • Convey the value of the Microsoft 365 platform (SharePoint, OneDrive, Teams, Power Platform) by understanding business processes or pain-points and translating those requirements into capabilities of the Microsoft 365 platform.
  • Conduct research and deep investigation on complex cases, validates cases for escalation to SME/Vendor and contributes to knowledge management initiatives.
  • Ensure accurate and timely resolution of all assigned issues.
  • Accurately document all work performed through Service Now including work notes and outcomes.
  • Adhere to technical operations management and ITSM policies and processes and QBE Corporate Standards.
  • Notice issue trends and report reoccurring problems to support lead.
  • Cultivate, foster and maintain effective working relationships with other IT support teams to enhance the customer experience and work dynamics.
  • Share technical knowledge with teammates and provide guidance in the resolution of complex technical problems.
  • Automate business processes and repetitive support tasks through SharePoint - Microsoft Flow (Power Automate) – PowerApps.
  • Provide specialist technical/professional advice on supported Office 365 application areas.
  • Actively develop own technical expertise, stakeholder communication and collaboration skills.
  • Review coding or configurations done by peers and less experienced team members.
  • Interface with clients with technical ability and professionalism.
  • Stay current with Application Architecture best practices, existing and emerging technology platforms, architectural and systems engineering industry trends and analyze impact and adaptation feasibility on existing applications.
  • Develop, debug and maintain custom scripts and solutions through PowerShell, Visual Studio etc.
  • Deliver/assist in complex projects and enhancement activities with a high level of independence and increasing velocity.
  • Adhere to technical operations management policies and processes.
  • Provide excellent customer service through daily customer interactions.
  • Actively monitor and participate in QBE managed user community/support forums.
  • Debug medium to complex codes using developer tools or Visual Studio.
  • Assist Yammer group users and group owners with access issues, error identification, investigation, and resolution.
  • Manage Office 365 and monitor Office 365 service health.
  • Contribute to the creation and maintenance of the policies, procedures, and standardizations for the supported 365 platforms and solutions administered by the Collaboration Support team.